Policies

Our policies

WE DO NOT ACCEPT AMERICAN EXPRESS

THE RATE DOES NOT INCLUDE FOOD

WE DO NOT HAVE PARKING LOT

RESERVATION POLICY

The rate provided is in Mexican pesos per night

The details of the card were taken in agreement with the guest and will be based on the cancellation policies of Casa de los Frailes Hotel.

Children under 10 years old  do not incur extra charge at a rate of 2 maximums per room

TIMETABLE

Check In 3:00 PM.

Check Out 11:00 AM.

We thank you for not entering pets.

CANCELLATION POLICY

The reservations canceled in the last 30 days before the arrival date have a charge of one night of lodging of all the reserved rooms without possibility of reimbursements, partial and / or total cancellations.

The reduction of nights in the last 30 days before the arrival date has a charge of one night of lodging of all the rooms that have been modified; these nights can not be used by guests and will not have the possibility of reimbursement, partial and / or total cancellations.

Failure to show up at the hotel on your check-in date (NO SHOW) is considered as cancellation and will be charged one night’s stay for all rooms that have not been presented to the hotel on your arrival date (NO SHOW) without the possibility of maintaining the reservation in the following days; does not apply refunds or partial or total cancellation.

By replying to this email by accepting the CONFIRMATION of the reservation you are accepting the cancellation and reservation policies of Casa de los Frailes Hotel

When canceling, and having made, according to the before mentioned policies and / or in case of no charge for cancellation, the information provided at the time of reservation will be destroyed for security purposes.